Refund policy

RETURN & REFUND POLICY

At La Maison ELÍTA, each piece is thoughtfully curated with care, intention, and attention to detail. To maintain the quality and exclusivity of our products, we operate a strict NO REFUNDS, RETURNS, OR EXCHANGES policy. All purchases are final.

OUR POLICY

• Every order is carefully inspected and quality-checked before dispatch to ensure it arrives beautifully prepared and aligned with our standards.

• To preserve product quality and hygiene, worn, used, or altered items cannot be returned or exchanged.

 

• We kindly encourage customers to carefully review product descriptions, sizing information, and order details before completing a purchase.

EXCEPTIONAL CASES

Although all sales are final, exceptions may be reviewed under rare circumstances, including:

Damaged Items
If your order arrives damaged due to shipping, kindly contact us within 24 hours of delivery with clear images of the item, packaging, and your order details.

Incorrect Orders
If you receive an item different from what was ordered, please contact us within 24 hours of delivery so we may review and assist accordingly.

For assistance regarding exceptional cases, kindly contact us at maisonelita.co@gmail.com with your order number and a brief explanation of the issue.

Thank you for choosing La Maison ELÍTA.